Return Policy

At JTC Tea Industries Pvt. Ltd. we believe that our customers are of paramount importance to us when it comes to satisfaction. With utmost care and  by keeping in mind the delicacies and your tea taste preferences, we choose the product and flavours to offer you the finest tea you would love to enjoy till the last sip.

We encourage you to read the terms and conditions before buying any product we have listed onto our website. In a situation where the product quality or packaging is not of your satisfaction, we recommend you to write us back at [email protected] with your intention to return the same and would appreciate your feedback to enable us serve you better.

Refund policy for duplicate transactions:

All the payments would be processed within 7 working days and after the payment is  credited to ME account of JTC Tea Industries Pvt Ltd / for all duplicate transactions brought to our notice or which are clearly duplicate in nature

This would be communicated & confirmed by JTC Tea Industries Pvt. Ltd. operations team over email as well to the customer

For all disputed transactions, we would provide supporting documents- the delivery proof and payment rejection details, if any. Such transactions would be reversed after re-checking the delivery/dispute components, may take more than 7 business days, if there is a third party involvement in sharing such inputs/proof.

Refund would be made available to the customer only if the payment has been credited to our accounts.

100% payment would be reversed in case of duplicate transaction.

We will make sure you return to our website to buy the finest Teas available on our website again.

Please feel free to call our customer care  at  +91 8470-805-505